What categories of clothing does your company offer?
Answer: We offer a wide range of clothing including Shirts, Suits, Jackets, Blazers, Pants, and Chinos.
Does your company have a return policy?
Answer: We don't have a general return policy, but if there was a mistake from our end, we will gladly accept returns.
How extensive is your collection in each category of clothing?
Answer: We have a large collection in each category, providing a variety of styles, colors, and sizes to choose from.
What options are available for customizing shirts?
Answer: We offer a range of customization options for shirts, including Fit selection, Collar size, Collar style, Sleeve length, Sleeve adjustments, Cuff style, Shirt back style, Front style, Monogram style, and position.
What sizes are available for your clothing items?
Answer: Our clothing items are available in various sizes to cater to different body types.
How can I contact your company for inquiries or assistance?
Answer: You can reach us through WhatsApp services or via email for any inquiries or assistance.
What is the shipping period for orders?
Answer: The shipping period for orders is typically 3 to 4 weeks.
Do you offer international shipping?
Answer: Yes, we provide international shipping to various countries.
Can I exchange an item if it doesn't fit properly?
Answer: We don't have a general exchange policy, but if there was a mistake from our end in sizing, we will accommodate exchanges.
Are the product images on your website accurate representations of the actual clothing items?
Answer: Yes, we strive to provide accurate and high-quality images of our products on the website.
How do I know if a particular clothing item is in stock?
Answer: If an item is out of stock, it will be indicated on the product page or during the checkout process.
What payment methods do you accept?
Answer: We accept various payment methods, including credit/debit cards, PayPal, and other online payment options.
Is there an option for rush delivery?
Answer: At the moment, we don't offer rush delivery options. All orders are processed within the standard shipping period.
Do you offer discounts for bulk orders?
Answer: For information on bulk order discounts, please contact our customer support via WhatsApp or email.
Can I cancel my order after it has been placed?
Answer: Once an order is placed, it is immediately sent for processing. Therefore, we cannot guarantee cancellations, but you can contact us, and we will try to assist you.
What if I receive a damaged or defective item?
Answer: If you receive a damaged or defective item, please contact us with images of the issue, and we will assist you with a return or exchange.
Do you have a loyalty program for frequent customers?
Answer: At this time, we don't have a specific loyalty program, but we occasionally offer promotions and discounts to all our customers.
Are there any additional fees for international orders?
Answer: International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
Can I track my order during shipping?
Answer: Yes, we provide tracking information for all shipped orders, which will allow you to monitor the delivery status.
What if I have an urgent query outside of business hours?
Answer: We will respond to your WhatsApp messages or emails as soon as possible during our regular business hours.
Do you offer alterations or tailoring services?
Answer: At this time, we do not provide alterations or tailoring services, but we offer a wide range of customization options for shirts.
Are the monograms hand-stitched or printed?
Answer: Monograms are typically printed on the shirts, ensuring a high-quality finish.
Can I order a product that is currently out of stock?
Answer: If a product is out of stock, you won't be able to place an order for it. However, you can contact us to inquire about restocking dates.
What is the procedure for returning a product due to a mistake from your end?
Answer: If there was a mistake from our end, please contact us with the details and images of the issue, and we will guide you through the return process.
Do you offer style advice or personal shopping assistance?
Answer: While we don't have a dedicated personal shopping service, our customer support team is happy to provide style advice and answer any questions you may have about our products.
What are your business hours for customer support?
Answer: Our customer support is available during business hours from [insert your company's operating hours].
Can I place an order over the phone?
Answer: We encourage customers to place orders through our website for a smooth and secure transaction.
Do you have a physical store I can visit?
Answer: At this time, we are an online-only retailer, and we do not have physical stores.
Can I leave a review or feedback about my shopping experience?
Answer: Yes, we welcome and appreciate customer reviews and feedback. You can share your experience on our website or through email
Are your clothing items machine washable?
Answer: Yes, most of our clothing items are machine washable. However, we recommend following the care instructions provided for each specific product.
Do you offer any discounts for first-time customers?
Answer: Yes, we often provide special discounts or promotions for first-time customers. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest offers.
What is your company's policy on privacy and data protection?
Answer: We take data privacy seriously. Our company follows strict privacy policies to protect your personal information. You can review our privacy policy on our website for more details.
Can I order a custom-made suit or shirt?
Answer: At the moment, we offer a wide range of customization options for shirts, but we do not offer fully custom-made suits. You can choose from our available sizes and customization features.
Do you have a size chart to help me select the right size?
Answer: Yes, we have a size chart available on our website to assist you in finding the correct size for your body measurements.
What is the process for requesting a return due to an error from your end?
Answer: If there was a mistake from our end, please contact our customer support via WhatsApp or email with your order details, and we will guide you through the return process.
Can I change the shipping address after placing an order?
Answer: Once an order is placed, we begin processing it immediately. Therefore, it's important to ensure that your shipping address is accurate during checkout. Contact us immediately if you need to make changes, and we'll do our best to assist you.
Do you offer any expedited shipping options for faster delivery?
Answer: Currently, we do not offer expedited shipping options. All orders are processed within the standard shipping period of 3 to 4 weeks.
What should I do if I have an issue with my order upon delivery?
Answer: If you encounter any issues with your order upon delivery, such as missing items or damaged packaging, please contact our customer support immediately, and we'll resolve the problem.
Do you offer international returns for orders outside the country of origin?
Answer: Our return policy applies to all customers, including international orders. If there was an error from our end, we will assist you with the return process, regardless of your location.
